Bomb threats are serious incidents that demand a calm, informed, and well-organized response. While threats are most often received by phone, they can also come in person, by email, written notes, or even through unattended or suspicious items. Every threat is unique, and how you respond depends on the environment in which it occurs.
According to the U.S. Bureau of Alcohol, Tobacco, Firearms, and Explosives (ATF), there were over 5,400 suspicious or unattended package incidents in 2019. That statistic underscores a critical message: everyone must be prepared to respond appropriately if they encounter a threat.
What to Do When a Bomb Threat is Received
Every bomb threat is unique and should be handled based on the specific facility and situation. When a threat is received, quick thinking and calm actions can save lives.
If you receive a threat, stay calm and notify authorities immediately. Contact your facility supervisor or follow your organization’s standard operating procedure. If a supervisor is not available, call 911 or your local law enforcement agency.
If a threat is made by phone:
- Keep the caller on the line, if possible
- Be polite and show interest to prolong the conversation
- Do not hang up
- Signal another staff member to listen in or call 911
- And, write down everything you can, such as caller ID, exact words used, tone of voice, background noise, and emotional state
When a threat is made by email, written note, or in person, refer to the DHS Bomb Threat Checklist and DHS-DOJ Bomb Threat Guidance for detailed steps. Report the situation immediately to your supervisor or the police.
Facility supervisors and law enforcement will assess the threat and determine if lockdowns, searches, or evacuations are necessary.
Identifying and Responding to Suspicious Items
A suspicious item is anything, such as a bag, package or vehicle, that appears out of place and may contain an explosive device or hazardous material. These items often require evaluation by bomb technicians or specialists.
What to Do:
- Stay calm
- Do not touch, move, or tamper with the item
- Notify your supervisor or, if unavailable, call 911
- Clearly explain why you believe the item is suspicious
- And, await instructions from authorities
If no guidance is given and you feel you’re in immediate danger, evacuate the area calmly. Always prioritize distance and protective cover, and be aware that other threats may be present nearby.
Fire Exits and Evacuation Procedures
Fire exits play a crucial role in emergency evacuations. Ensure that:
- All exits remain unlocked from the inside during work hours
- There are no obstructions on either side of the exit
- And, each door is marked with a lighted exit sign, which should be tested monthly to ensure functionality
If employees are instructed to evacuate due to a bomb threat or suspicious item, follow your facility’s Emergency Action Plan (EAP). There are a few general evacuation procedures, including:
- Shut down equipment if time allows
- Take personal belongings, if time allows
- Exit the building calmly and quickly
- Use stairs rather than an elevator
- Report to your designated assembly area
- And, do not re-enter the building until authorized by law enforcement
Planning Ahead: The Key to Safety
Having a well-thought-out plan helps reduce confusion and minimize disruptions during bomb threats or when suspicious items are found.
Facility managers or supervisors should:
- Review the DHS-DOJ Bomb Threat Guidance
- Create a customized Bomb Threat Response Plan
- And, train employees, tenants, and visitors on how to respond effectively to threats or suspicious items
Conclusion
Not all bomb threats require an automatic evacuation. Each situation should be carefully evaluated by trained personnel or law enforcement. But what matters most is that everyone knows how to respond.
Set clear procedures. Identify emergency leaders. Train your team. With the right preparation, your organization can reduce risk, respond calmly, and protect lives.